Performance Measurement
Strong Client: Agency relationships deliver higher standards of work and are more efficient and effective
Typically, Clients approach us with problems such as:
How to optimise
agency performance?
How to achieve
consistent evaluation?
How to inform
payment-by-results?
The Observatory International’s
Performance Measurement programme
12+ years of Performance Measurement programmes for Clients around the world means that we have seen most situations and relationship types.
A consistent and reliable methodology has enabled us to establish benchmarks for all agency types in all regions in the core Client: Agency relationship areas of:
Quality of the Team
Quality of Strategy
Quality of Operational competence
Quality of Deliverables
Proprietary online tools to provide ‘light-touch’ and ‘deep-dive’ monitoring and analysis
What’s the best Observatory International Performance Measurement solution for you:
Or a combination of both?
Agency Performance Diagnosis and Agency Performance Tracker are complementary Agency relationship management tools that can be used separately or together to keep your Agency relationships on track.
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