Skip to content
Observatory International Logo
+44 (0)20 3143 0189
Project Completion | Nutella

Project Completion | Nutella

Back to our clients Back to our clients

Project Completion | Nutella

Task: Search and selection to find a global activation agency for Ferrero’s Nutella® brand

Assignment Timescale: 3 months


The Nutella® Global brand team wished to appoint an agency partner to provide support for a number of strategic brand-building activations with the  objective of strengthening the bond Nutella® has globally with its consumers.

As well as expertise in strategic planning the requirement for the new agency

included a broad scope of communication services – digital, advertising, direct marketing, multimedia interactive communications, sales promotion  and activation.

Our Solution

Our conventional search and selection methodology was adapted to facilitate a virtual approach in recognition of the travel and meeting restrictions during the containment of the coronavirus.

Independent and network agencies based in London and Western Europe with good travel connections to Luxembourg (Ferrero’s headquarters) were considered.


Following a successful pitch the account was awarded to Mullen Lowe, London.

A Ferrero spokesperson said:

“We are excited to appoint Mullen Lowe to develop the new global Nutella® activation.  I’d like to thank The Observatory London, who provided us with excellent support during the pitch process.”

 And the key stakeholder Davide Chessa, Head of Global Marketing and Innovation – Nutella® commented:

Working with Stuart and Christine was an absolute pleasure, always responsive they have provided valuable guidance and ensured a smooth, fast and successful outcome.”

Close search