Performance Measurement

The Observatory International believes that existing agency relationships must be actively maintained to remain healthy and productive. We work with our clients to facilitate regular on-going performance tracking for satisfaction and accountability with the ability to identify and implement corrective action plans.
Our proprietary performance monitoring and measurement tools identify client-agency issues at an early stage, and can be tailored to the requirements of your organization.

• We help you identify the cause of the problem, rather than temporarily fix a symptom
• We work with your team to develop the right set of Key Performance Indicators (KPIs)
• We use a variety of tools, including online and deep dive face-to-face consultation, to create benchmarks and quickly identify areas that need remedying
• We can work with your marketing and procurement teams to ensure performance data feeds into Payment By Results (PBR) mechanisms to systematically, and fairly, reward great performance