Testimonials

From first briefing to final decision making, The Observatory International was a great strategic and operational partner every step of the way. Their team helped us to articulate our needs in a far better way. They were always committed to delivering the best outcomes and considered every dimension sharing their industry expertise and dealing with complex stakeholders’ management brilliantly.

The team at Observatory International were given a real challenge in running our global loyalty pitch in a very compressed timeline in the run up to Christmas. No corners were cut in any element of the process which they ran with precision and expertise. The support and invaluable advice they gave me in selecting an agency partner was first class. The overall experience leaves me with no hesitation in recommending them. Thank you.

The Observatory are an absolute must if you’re looking to appoint a new comms agency. I have worked with [them] on numerous occasions to seek and appoint a new agency for big (and small) brands. Always insightful and with a unique inside track on what’s what and who’s who. Timely, flexible, professional and good value. I would totally recommend their services, as you’ll end up with the right agency for your needs.

High level professionals, clear timing, conditions, terms. All steps were according to the Brief and even more than was expected. Excellent preparation and agency selection stages. Perfect team. Fruitful collaboration.

The Observatory International team were fundamental to our successful agency search and appointment process. Throughout, TOI were meticulous in understanding our specific requirements, identifying the best match and unearthing options that proved to be right, but not the immediately obvious choice. In a complicated marketplace with a multitude of options, The Observatory International displayed specialist knowledge that provided an extremely accurate short-cut to the right solution. To boot, they are professional, timely and were always willing to share the benefit of their substantial experience in the field of agency recruitment and management.

The Observatory International displayed a deep understanding of the industry and our creative agency needs. The pitch process was comprehensive, enjoyable and professional; we are very happy with our new advertising agency, they are a great fit with our company.

The Observatory International has led a very useful process with both parties spending quality time together, discussing how to work more closely. This is the Danone way of working. It is about connection, proximity and openness. And we look forward to The Observatory International helping us continue the momentum created.

The Observatory International has been a source of wise counsel and support in helping raise standards in the way we contract, evaluate and incentivise agencies.

Going into the process with The Observatory International proved to be a very valuable exercise, with tangible outputs that could translate into immediate action plans in order to strengthen the client-agency relationship.

Working with The Observatory International made our search for the perfect agency partner efficient, effective and exciting. Their proactive style, excellent process and general knowledge of the market place made the project progress at pace and offered us an invaluable service.

I’d happily recommend The Observatory International for any agency selection work. They know the industry exceptionally well, give invaluable advice, are highly professional and – to top it off – are also fun to work with. We found them to be a perfect fit for what we needed.

The Observatory International’s understanding and inside track of the Global Agency marketplace was invaluable in helping us to arrive at a robust shortlist. Their rigorous process and ability to co-ordinate requirements was appreciated by all members of the multi market team. We’d have no hesitation in working with them again.

Working with The Observatory International ensures we maximise the benefits of an agency review and minimise the hassle of it.

The Observatory International displayed a deep understanding of the industry and our creative agency needs. The pitch process was comprehensive, enjoyable and professional; we are very happy with our new advertising agency, they are a great fit with our company.

The Observatory International brought the speed, rigour and – critically – insight needed to fully understand and leverage both the process and financial efficiencies that lie, often hidden, within the agency supplier base.

Their wealth of experience and knowledge across the industry gave us invaluable insight, information and clear direction to short list the right agencies. My first stop will always be The Observatory International to maximise the effectiveness (and enjoyment!) of the pitch process.

Good context with interesting and valuable discussions especially around the impact on remuneration within current economic climate. The [training] course has given me some clear actions to help improve the process of remuneration with our agencies and procurement team.

Their clear understanding of both Client and Agency needs means that they can quickly get to the bottom of issues and provide both pragmatic and effective solutions that ensure ongoing great work.

At each stage in the process The Observatory International were knowledgable and added great value – I personally felt they were an extension of our brand team. Overall I am absolutely delighted with the final result we got to. And I haven’t even mentioned they’re lovely people too.